Contact Us

You are welcome to walk in and have a tour or book an appointment at any Enclave building, appointments will ensure we have someone ready for you when you arrive. Tours typically take place between 10 am and 7pm on Monday – Friday and 11am – 7pm at weekends.

Due to the UK Right to Rent policy, we are required to obtain and check all original identification of non-EU tenant(s) to show that they are legally allowed to live in the UK. These documents are normally checked at the application stage, so please be prepared to show your identification to our team. Documents must be obtained and checked for all tenants wishing to live in the apartment; if a tenant is not present at viewing or a virtual viewing is arranged, a copy of the document must be sent via email to the Enclave: Croydon team, who will then be required to see the tenant and check the document via Skype or FaceTime before agreeing a contract. Documents will also need to be verified in person upon arrival for move-in.

No we don’t accept pets at Enclave: Croydon.

We do not allow anyone under the age of 18 into the building, and therefore cannot accept applications from those looking for a dual-occupancy apartment, planning to live with a child (person under the age of 18).

Whilst living in a Enclave apartment, you will benefit from the 24/7 Concierge Service who will respond to any emergencies. Your Enclave Maintenance and Management team is also ready to respond to any emergencies that may occur such as flooding, power outages or fire. For smaller maintenance requests that are not emergencies, you can notify us via your resident portal and we will assist you according to your requirements.  More information on what is considered an emergency vs a maintenance request can be found in your resident handbook provided on the day of move-in. If in doubt, the Enclave Team are very happy to answer any questions you may have.

Our apartments do come furnished and include a double bed, a coffee table and a sofa, armchair or armchairs depending on size of unit.

Yes we do. We offer tenancies with a minimum of 3-months & maximum of 18-months, dependent on availability.

We have disabled parking spots at Enclave: Croydon but do not offer general resident parking spaces. The building is incredibly well-connected via public transport. For advice on public parking in the area, please speak with a member of the Residence team.

Yes! We have lots of storage available for bikes in the basement. All bike storage is secure and remote CCTV monitored, although we cannot take responsibility for your bike.

Absolutely. Many of our residents come from overseas and move straight into our properties as soon as they land in the UK. As with any application, you’ll need to complete tenant referencing checks with our referencing company Rightmove Referencing. For applicants moving to the UK from overseas, you’ll need a reference from your employer and your previous landlord and will also have your Right to Rent and credit score checked.

Indeed you can! If you’re in the probation period of a new job, your reference will have to be based on this employment and you’ll have to pass the affordability criteria. If you can’t provide this information, we’ll ask for 6 months’ rent to be paid in advance, reviewed on a case-by-case basis.

At Enclave: Croydon, we offer well designed, convenient studio and 1 bedroom apartments in a very well connected location. You are a stones throw from East Croydon Station and Boxpark - a foodie hotspot. Living with us, you'll also benefit from complimentary 1GB broadband, an abundance of exceptional communal spaces and a dedicated service team. In addition, our on-site Maintenance and Housekeeping teams will ensure your apartment is kept in great condition throughout your tenancy.

Simply call 0208 064 8272 or book your apartment directly online at enclave.com/croydon. You will be required to pay a one-off holding fee required at commitment stage as well as a security deposit. Rent is payable prior to move-in. NB: the holding fee is refundable if you no longer wish to proceed with the application within 24 hours of making the payment.

The holding fee is also refundable if you made your decision based on a virtual viewing and you later change your mind within 24 hours following an in person viewing.

The reference check process normally takes between 3-7 business days. This dependent on your availability, your ability to complete the online application form and your referees’ availability.

We offer flexible lease terms from 3 months to 18 months. If, after the expiration of your fixed term, you wish to continue living with us, we will be happy to accommodate and work out an appropriate solution for you. Please speak to the Enclave Team if this is the case. 

Once all tenants have passed referencing checks, we will require your first month’s rental payment. If your tenancy starts before the 15th of the month, your first rental payment will cover the remainder of that month. If your tenancy starts on or after the 15th of the month, your first payment will cover the prorated (remainder) rent of that month in addition to the rent for the following month. Once the verification process has been completed, the Enclave Team will be in contact to confirm the securing of the apartment, as well as next steps in reviewing and signing your Tenancy Agreement. Your first months rent and security deposit will need to be paid at the same time, ahead of your move-in date.

Once you’ve paid the holding fee, you are required to go through referencing checks, which are carried out by our referencing company, to approve your eligibility to enter into a tenancy agreement. These checks take around 3 - 7 working days to complete. Making sure you provide all supporting documentation required will speed this process up.

Written cancellations received within 24 hours from securing the apartment are accepted with a refund of your holding fee. Any cancellations received later than 24 hours will be accepted, however without the refund of fees.

We accept applications from all individuals over the age of 18 years. We do not accept applications from individuals under the age of 18. Students must either have a UK-based guarantor, and pay 6-months upfront, or, if a guarantor is not available, the full tenancy must be paid upfront. Review of UK Student Finance Documentation can also form part of the process.

Yes we do. In order to rent an Enclave apartment, you will need to pass affordability checks. The household income must be at least £27,000 or 2.5 times the annual rent payable whichever is higher. Advance rental payments and/or guarantors are another option if an applicant does not pass the affordability criteria. We also offer the option of securing an apartment with the assistance of a guarantor.

We do not charge a deposit.

We don’t charge any fees. There is a holding fee of £250 per apartment which will be deducted from your first month’s rent.

No, we do not charge inventory fees.

The Enclave Team is the key to making a difference in your rental experience. You will have a Residence Manager who heads up a team including Front of House Service, Maintenance and Housekeeping.

Rent is due on the 1st of the month by Direct Debit.

Your holding fee and first months’ rent can be paid electronically using the Stripe payment system. Alternative options can be provided (such as bank account details) if required so please with a member of the team if this is the case. Monthly rental payments must be paid by Direct Debit.

Your rent will not increase within the initial term of your tenancy. Prior to the end of your tenancy, your Residence Manager will provide you with the rates at which the tenancy could be extended should you wish to.

Once the application process is complete and reference checks passed, the Enclave Team will be in touch to discuss the tenancy agreement. Once all is agreed, the contract is signed, and the payment is received, we will schedule a convenient time with you to meet on the day of your move-in to hand over keys, and help you settle in to your new home. After move-in, we’re on hand to offer a home induction, review your inventory and answer any questions.

If you’d like to change the date of your move-in, we'll do all we can to accommodate. Please contact the Enclave Team who'll be happy to assist.

We require 2 months’ written notice of your intention to vacate your apartment at the end of your tenancy. Subject to availability, this notice of intent can be cancelled, and you can continue residing in your Enclave apartment for another fixed term by signing a renewal. However, if your apartment has been leased following receipt of your written notice of intent to vacate, we will not be able to receive cancellation. If you need to terminate your contract early, please come to see a member of the Enclave: Croydon team/ speak to us in person.

At Enclave: Croydon, we aim for the highest standard of services and quality of product, therefore we ask that in order to avoid cleaning fees when moving out, our residents maintain their homes in good condition and leave the property in the same state and condition in which it was received. At Enclave, we offer preferential rates in cleaning services, that are available for your convenience if required.

Enclave: Croydon is a high-rise tower built with safety as a priority. Each apartment forms a ‘compartment’ offering fire protection, should a fire start elsewhere in the building. For this reason, we cannot allow anything to penetrate the walls, including pins/nails/screws. Should you want to hang art, please use alternative means such as Command Strips. 

Our CCTV policy can be found here.